We are proud of our service quality and are prepared to stand behind it. If at any time you would like to try another designer or technician, please feel free to do so. We are here to service your needs; don’t feel you need to go elsewhere for any reason. If you are not completely satisfied, please take the following steps:

Cancellations: Your appointments are very important to all of us at Alura., it is time reserved especially for you. We understand that emergencies come up which require scheduling adjustments. However, please understand that when you forget or cancel your appointment without giving adequate notice, other clients miss out on the opportunity to fill that time slot to receive services.  Therefore, Alura will require a credit card to be put on file after 2 no show or late cancellations. From there on out the following policy will be enforced:
-Less than 24 hours notice will result in a charge equal to 25% of the reserved services.
-No Shows will be charge 50% of the reserved services.
-Appointments made within a 24 hour period must be canceled 4 hours before your reserved time or you will be charged 25% of the scheduled services.

We may ask you to reschedule, or shorten your service time if you arrive 15 minutes or later. The salon cannot guarantee services to clients who arrive later than 15 minutes late. If you choose to have your service in the remaining time you will be charged the full service price.

Please understand that it is not our desire or our intent to have to charge you for missed or canceled appointments, we simply ask that you notify us if you cannot keep your appointment so that your reserved time slot can be made available to other clients. We develop all of our policies and procedures in the best quality and tradition of excellence so as to provide the best service to current and future clientele.

Haircut: Notify the salon within one week and we will re-cut, trim or repair your hair to your satisfaction at no charge.

Color & Perm: Notify the salon within one week and we will gladly correct any service fault that is professionally verified by our management. We consider our liability to be limited to re-cutting, shaping or service repair.

Retail Products: We believe in the quality of our home care products. If your not satisfied with any product, please return it to the salon within one week of the purchase date. We will give you credit toward any retail product in our salon. For your protection, make-up is non-refundable.

Release Form: If, in our professional point of view, we feel as though your hair cannot be subjected to another chemical service, we would require you to sign our salon’s release form before performing the requested service. Any person under age of 18 must have a parent sign a release form or the service will not be performed.

Payment Policies: For your convenience, we accept cash, checks, Visa, Mastercard, Discover & American Express for purchases. We do not accept tip on any credit card. Any checks returned will result in a service charge of $20. Unfortunately, we are unable to offer any cash refunds.